At ZenBuyPK, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

1. Eligibility for Refunds

  • You can request a refund within [insert number] days of receiving your item.
  • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Gift cards
  • Downloadable software products
  • Opened or used items that cannot be resold for health and safety reasons

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at [your email address] with your order number and the reason for the refund request.
  2. We will review your request and provide instructions on how to return the item if applicable.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Processing Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

6. Exchanges

If you wish to exchange an item for a different size or color, please follow the same process as for refunds. Exchanges are subject to product availability.

7. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact Us.